How should you respond to a customer question if you do not know the answer?

When faced with a customer inquiry for which you do not have an immediate answer, taking down their number and agreeing to call them back is an excellent strategy. This approach demonstrates a commitment to customer service, showing that you value the customer's question and are willing to invest the time to find the correct information. By doing so, you not only preserve the trust and rapport with the customer but also ensure that they receive accurate and reliable information.

This method allows you to research the query properly and respond with a thoughtful answer, which enhances customer satisfaction and potentially strengthens the relationship. Being honest about not having the information at the moment, while showing that you will follow up, reinforces a positive image of the business and reflects good communication skills. It also ensures that the customer feels heard and valued, which is crucial in maintaining customer loyalty.